Politique de remboursement

Last Updated: September 13, 2025

Our commitment at Primatek Revolution isn't just to provide a revolutionary product, but to ensure you have complete confidence in your decision to start this journey. We've designed our policy to be transparent and fair.

Please read the following sections carefully to understand your options.

 

1. Standard Returns (14-Day Policy)

 

For customers who have changed their minds, we offer a 14-day standard return window.

  • Eligibility: To be eligible for a standard return, your item must be unopened, unused, and in its original sealed packaging. Any product that has been opened or used is not eligible for a return under this policy and is instead covered by our 100-Day Guarantee.

  • Timeframe: You have 14 days from the date of delivery to initiate a return.

  • Process: To start a return, please email us at hello@primatekrevolution.com with your order number and the subject line "Return Request." We will provide you with instructions on how to send back your item.

  • Refunds: Once we receive and inspect your returned item, we will process a refund for the full product price to your original payment method. Please note that original shipping costs are non-refundable, and the customer is responsible for return shipping fees.

 

2. The 100-Day "Reclaim Your Hair" Guarantee

 

We created this guarantee because we are accountable for the results our revolution promises. This guarantee applies to customers who have used the product as directed and are not satisfied with their results.

  • Eligibility:

    • This guarantee applies to first-time purchasers only.

    • You must have used the product consistently for at least 90 days as directed (1-2 times per week) to give it a fair chance to work.

    • The claim must be initiated within 100 days of the date you received your product.

  • How to Make a Claim:

    1. Contact our support team via email at hello@primatekrevolution.com.

    2. Use the subject line "Guarantee Claim" and include your original order number.

    3. Briefly tell us about your experience. While our guarantee is "no hoops to jump through," your feedback is invaluable to us.

  • Refund Process: Once your claim is approved, we will issue a full refund for the product purchase price to your original payment method. Please allow 5-10 business days for the refund to appear on your statement. Original shipping fees are non-refundable. This guarantee is limited to one use per customer and household.

 

3. Damaged or Incorrect Items

 

If you receive an item that is damaged or incorrect, please contact us at hello@primatekrevolution.com within 7 days of delivery. Please include your order number and a photo of the issue. We will work with you to arrange for a replacement or refund as quickly as possible.

 

4. Exchanges

 

We do not offer direct exchanges. If you wish to exchange an item, the fastest way is to follow the standard return process for the original item (if eligible) and place a new order for the product you want.

 

5. General Conditions

 

  • All refunds will be issued to the original form of payment. No exceptions.

  • Primatek Revolution reserves the right to refuse any return or guarantee claim that does not meet the policy requirements.

  • This Return & Refund Policy is subject to change at any time. The version in effect at the time of your purchase will apply.

If you have any questions about our policy, please do not hesitate to contact us. We're here to help.

Contact: hello@primatekrevolution.com